Student Support

Online Student Resources

Blackboard Help


Telephone: (585) 275-7500

Blackboard Tutorials

Course Navigation and the SON Template

Global Navigation

Submitting an Assignment

Taking a test

Checking Grades

Viewing Instructor Feedback

Navigating Discussion Boards

Working in Groups

Using Blogs

Creating and Editing Wikis

Sending Email to Classmates and Professor


Browser Incompatibility Many quirks of Blackboard are due to browser incompatibility

Clearing the cache solves many glitches in Blackboard

Updating Java for PC:

Updating Java for MAC

Clearing Java cache

Clearing Java cache (Mac)

Online Learning Tools

Blackboard Collaborate




Adobe Connect:

Adobe Connect is software which allows  a "real time" meeting or class.  If your instructor is using Adobe Connect, they will send you a meeting invitation.  Below is a guide which will help you test your computer to ensure that it is able to use Adobe Connect, and will also help you connect to the meeting. 

Visual Quick start Guide for participants in Adobe Connect meetings


The School of Nursing requires all matriculated student communication to be through the email assigned to the student ( address). You should be checking for important messages as you are responsible for the information in those communications.  You may check that email by clicking the "My Email" tab in Blackboard or by visiting

SON Library Resources

Quick guide to SON resources at Miner

Miner Library Resources & Your Library Liaison

Academic Support

Center for Academic and Professional Success (CAPS)

The Center for Academic and Professional Success provides the following services for students:

CAPS provides an array of services for students including:

  1. Faculty and peer-led individual and group instruction and tutoring to promote critical thinking skills, learning strategies, and study habits that facilitate mastery of specific course content.
  2. Assistance with test-taking, math, and writing skills to increase student confidence
  3. Career planning services, resume writing help, and mentoring to facilitate professional role transitions and career advancement
  4. Availability of editorial services for doctoral students working on publications.
  5. Assistance with library and database searching for literature reviews.
  6. Stress management and other services to foster a balance between personal and professional goals and facilitate personal and professional growth

Clinical Education and Resource Center (CERC)

Learn about services and resources to assist student learning.

CERC Database

Link for teaching and learning resources

Online Learning Center

The University of Rochester School of Nursing Online Learning Center provides resources to assist students with online learning such as Blackboard Basics, Blackboard Help, and technical requirements.

Books and Readings

URMC Barnes and Noble Bookstore-Ordering Textbooks

The course syllabus will provide a list of required and recommended textbooks and other learning products. While previously used or older edition textbooks may be available through private sales, it is important to purchase only those textbooks that will allow you to meet the online learning activities through this course. For example, if the CD that accompanies a textbook is used for learning activities or an assignment, only  new textbook sales will allow this since the user must register the product. The University of Rochester Medical Center Bookstore allows online ordering and shipment.

Miner Library-SON Library Course page